Simple contact Amazon customer service, explain the situation, and they’ll typically upgrade the shipping to “next-day” if the item hasn’t left their warehouse, or create a replacement order post-haste if it got lost in transit. I called UPS to check on the status of the package and they said the package was lost on Nashville TN and they don't know where. The package was supposed to be delivered to Amazon on Tuesday, but tracking shows it hasn't been delivered. An Amazon delivery van departs an Amazon warehouse in Dedham in Oct. I returned an item worth almost 200 to Amazon a week and a half ago through UPS. If you order something from Amazon, and for whatever reason the item has not shown up after 3-4 business days, you have some surprisingly good recourse. By Anissa Gardizy Globe Staff,Updated August 25, 2022, 12:54 p.m. Item Late or Never Showed Up? Get Next-Day Shipping on a Replacement If you bought it from a 3rd party seller, you’ll have the option of getting your money back or getting a replacement in 3-4 business days. Keep in mind that this works only for items sold directly by Amazon. Simply tell a customer service rep about the problem and if the item is valued at less than $50, they’ll typically send you a replacement without having you ship the original item back.īetter yet, they’ll often send it via overnight shipping if you ask for it. Whether it’s the fault of the person who boxed the item at an Amazon warehouse, or a lazy delivery person who decides to shot-put your package from 20 feet, Amazon has your back. There is nothing more frustrating than placing an order online only to have the item show up at your door broken or damaged. Broken or Damaged Item? How to Get Replacement Without Shipping it Back Politely explain the situation via live chat, or a phone call, and depending on the order size, they’ll typically give you a $5 credit, a $10 credit, or a 1-month Prime membership extension. So if they don’t meet the guarantee, and your item arrives after 2 business days, you can contact customer service and hold their feet to the fire. Here’s what you need to know…Īmazon has guaranteed delivery dates and they try to meet them if at all possible, and they usually do.īut what happens if they don’t meet their Prime 2-day shipping guarantee?Īfter all, if they’re going to use the word “Guarantee” and charge you a $199 annual fee for the service, you absolutely have the right to hold them to this guarantee. You’ll be glad to know you have some recourse with the online retail giant, some of which can add up to significant money. Tricks that’ll be useful when an item shows up late, damaged, broken, or worse yet, doesn’t show up at all. With the over-hyped and under-delivered Amazon Prime Day, I figured it was time to share some lesser known tricks (or shopping hacks) at Amazon.
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